Terms & conditions for CocoaMo
& on becoming a member
1.Colours, Specifications, Dimensions and Descriptions of Products
We have made every effort to display the colours, specifications, dimensions and descriptions of items on the Site as accurately as possible. The colours you will see will depend upon the resolution of your monitor. We cannot guarantee that your monitor’s display of any colour will always reflect accurately the colour of the item delivered. We may from time to time vary the dimensions, specifications, descriptions and quantities of items displayed on our Site without prior notice.
2.1 All of our products are packaged in a production kitchen which handles nuts, milk, soya, eggs, gluten, wheat and barley.
2.2 Whilst some products may be marked flourless (i.e. there is no flour in the recipe), they should not be considered gluten-free as they are prepared in a production kitchen which handles flour.
3.1 The price that we charge for our products will be the price stated on the Site. Prices are inclusive of any applicable VAT.
3.2 You will be required to pay for any delivery charges specified during the order process.
4. Ordering & Payment
4.1 When completing an online order, you are responsible for the accuracy and completeness of the information you provide; CocoaMo accepts no responsibility for items that are unable to be delivered or for incorrect or incomplete delivery information.
4.2 We must receive payment for the products before your order can be accepted.
4.3 To process your order, we require details of a valid credit or debit card. Your card will automatically be charged for products ordered plus any delivery charge.
5. The Contract
Once payment has been received, we will confirm your order by sending an email to the email address you have provided. Our acceptance of your order brings into existence a legally binding contract between us. You cannot then withdraw or cancel your order except as stated under clause 6.
6. Cancellation and Modification of Online Orders
6.1 The right of withdrawal of 8 days does not apply to perishable food items such as boxed chocolates, chocolate wedding favours.
6.2 Cancellation or modification of orders may be accepted up until when the product is passed to the carrier.
6.3 We reserve the right to cancel the contract between us if: (a) we have insufficient stock to deliver the products you have ordered; (b) we do not deliver to your area; or if (c) one or more of the products you ordered was listed at an incorrect price due to a typographical error.
6.4 In the event of cancellation, we will notify you by email or telephone and re-credit to your account any sums deducted by us.
7. Delivery and Collection
7.1 For products delivered by post, we will deliver to the delivery address you provide at the time you order. Please ensure that this information is complete and correct as any charges related to forwarding or reshipping the package to another recipient or to a different delivery address will be your responsibility.
7.2 For products due for collection, we will hold your order for 24 hours from the stated collection time. A failure to collect items within this 24 hour period will result in disposal of the product concerned.
8. BECOMING A COCOAMO MEMBER
8.1 Initial Membership is only open to customers who have (a) continually spent in excess or in the region of £100 on any yearly collections (Summer or Winter), (b) have been invited to become a member by Melanie Neil, CEO of CocoaMo artisan chocolates©, (c) have been a valued customer since our launch in 2014.
8.2 Once membership has been granted, it will be revoked if you fail to purchase from one of CocoaMo's collections (Summer or Winter) when launched. Minimum spend required £20 to maintain membership each year.
8.3 CocoaMo artisan chocolates© reserves the rights to remove any members from the list, without prior warning, should that member either not qualify to remain a member, or that their conduct on the cocoaMo member's community page is harmful in any way to CocoaMo or it's members.
8.4 Should members no longer wish to remain a member, they should contact CocoaMo via the contact form on the website to inform us of their decision, and they will be removed from the list.